FAQ

We’re always happy to hear your feedback or answer your questions at Wild Bill’s Soda. Here are a few questions that we get a lot with the answers already provided for you. If you can’t find your question here, please feel free to drop us a line at our Contact Us page.

What kind of sweeteners do you use in your sodas?

Are your mugs made in the USA?

Currently produced overseas as it is extremely expensive to manufacture stainless steel products in the USA. Some of our mugs are customized stateside by a Marine Corps Veteran in North Carolina.

Do you sell custom/personalized mugs?

Please forward your inquiry to Info@WildBillsSoda.com with more information (quantity, deadline, logo/artwork), mug selection) on your request. The minimum order is generally 40-100 mugs (per design) depending on which style you choose. Thank you for reaching out!

Do you plan on releasing new diet flavors in the future?

We have a line of low calorie/low sugar (4-5 G) soda pops coming out in early 2021, along with other healthier beverage alternatives.

Can you put your mugs in the dishwasher?

Our mugs are not dishwasher safe. We recommend they be hand-washed!

Can you put your mugs in the microwave?

If your order has not shipped, you’re seeing a pre-authorization charge. We won’t actually charge your card until your order has shipped. This pre-authorization charge acts as a placeholder to ensure there are adequate funds in your account before your items are sent out.

Help! I received my order and something is wrong.

No, our mugs should not be placed in the microwave..

Can you ship internationally?

Unfortunately, we cannot ship internationally at this time.

How long does it typically take for an order to ship out?

We typically process orders in 2-3 business days, and standard shipping takes 2-3 business days..

What is the shelf life on your soda pops?

Our full bodied soda pops have a (2) year shelf life. Our diet soda pops have a (1) year shelf life.

What's your mug refill policy?

$5 daily refills any time and anywhere!

Can you help me with a defective product?

Can you please email Hello@WildBillsSoda.com with your first name, last name, order number and a picture of your defective item?

My order had missing/incorrect items, can you help me?

Can you please email Hello@WildBillsSoda.com with your first name, last name, order number and a description of your particular issue?

Can you provide me with an update on my order?

Can you please email Hello@WildBillsSoda.com with your first name, last name and order number?

Are your products caffeine free? Which ones do contain it which ones don't?

All of our soda-pop is caffeine free!

Does your soda contain any artificial colors?

Birch Beer-Red # 40, Grape Red #40 and Blue # 1, Sas Red #40, Black Cherry Red #40 and Blue #1, Orange Yellow #6 and Red #40.

How much volume do your mugs hold?

Moscow Mule Mugs: 19.35 OZ
Classic Campfire: 25.24 OZ
Single Barrel: 34.13 OZ
Insulated Mugs: 25.26 OZ
Tankards: 17.31 OZ
Triple Barrel: 37.89 OZ
Big Ol' Campfire: 50.24 OZ

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