FAQ

We’re always happy to hear your feedback or answer your questions at Wild Bill’s Soda. Here are a few questions that we get a lot with the answers already provided for you. If you can’t find your question here, please feel free to drop us a line at our Contact Us page.

What kind of sweeteners do you use in your sodas?

Are your mugs made in the USA?

Currently produced overseas as it is extremely expensive to manufacture stainless steel products in the USA. Some of our mugs are customized stateside by a Marine Corps Veteran in North Carolina.

Do you sell custom/personalized mugs?

Please forward your inquiry to Info@WildBillsSoda.com with more information (quantity, deadline, logo/artwork), mug selection) on your request. The minimum order is generally 40-100 mugs (per design) depending on which style you choose. Thank you for reaching out!

Do you plan on releasing new diet flavors in the future?

We have a line of low calorie/low sugar (4-5 G) soda pops coming out in early 2021, along with other healthier beverage alternatives.

Can you put your mugs in the dishwasher?

Our mugs are not dishwasher safe. We recommend they be hand-washed!

Can you put your mugs in the microwave?

No, our mugs should not be placed in the microwave..

Help! I received my order and something is wrong.

Please send an email to Hello@wildbillssoda.com with your order number and a description of the issue so we can help resolve any issues. You can also send us a message by clicking on the chat bubble on the bottom right of our page



Can you ship internationally?

Unfortunately, we cannot ship internationally at this time.

How long does it typically take for an order to ship out?

We typically process orders in 2-3 business days, and standard shipping takes 2-3 business days..

What is the shelf life on your soda pops?

Our full bodied soda pops have a (2) year shelf life. Our diet soda pops have a (1) year shelf life.

What's your mug refill policy?

$5 daily refills any time and anywhere!

Can you help me with a defective product?

Please send an email to Hello@wildbillssoda.com with your order number and a description of the issue so we can help resolve any issues. You can also send us a message by clicking on the chat bubble on the bottom right of our page

My order had missing/incorrect items, can you help me?

Can you please email Hello@WildBillsSoda.com with your first name, last name, order number and a description of your particular issue?

Can you provide me with an update on my order?

We sure can! Please click on the chat bubble found in the bottom right corner. Provide your name, email, and order number and someone from our team will reach out soon!

Are your products caffeine free?

All of our soda-pop is caffeine free!

Does your soda contain any artificial colors?

Birch Beer: Red # 40, Grape: Red #40 and Blue # 1, Sarsaparilla: Red #40, Black Cherry: Red #40 and Blue #1, Orange: Yellow #6 and Red #40.

How much volume do your mugs hold?

Moscow Mule Mugs: 19.35 OZ
Classic Campfire: 25.24 OZ
Single Barrel: 34.13 OZ
Insulated Mugs: 25.26 OZ
Tankards: 17.31 OZ
Triple Barrel: 37.89 OZ
Big Ol' Campfire: 50.24 OZ