RETURNS & EXCHANGES POLICY
At Wild Bill's Soda, we want you to be completely satisfied with your purchase. If for any reason you are not, we will be happy to issue a refund or exchange.
Return or Exchange Criteria:
- Product must be in its original condition and packaging, including any tags and labels
- Product must not be damaged or show any signs of wear or use
- Product must be returned within 30 days of purchase
How to Request a Return or Exchange:
- Contact our customer service team at Hello@WildBillsSoda.com to initiate the return or exchange process.
- Provide your order number and the reason for the return or exchange.
- Our customer service team will provide instructions on how to return the product.
- Once the product has been received and inspected, we will process the refund or exchange.
- Refunds will be issued to the original method of payment.
- Please allow 5-7 business days for the refund to appear on your account.
- Exchanges will be processed for the same product in a different size or flavor. If the requested exchange is not available, a refund will be issued.
- Customer is responsible for all shipping costs associated with returning or exchanging the product.
Damaged or Incorrect Product:
- If you receive a damaged or incorrect product, please contact our customer service team at Hello@WildBillsSoda.com immediately.
- We will issue a replacement or refund and cover the shipping costs associated with returning the product.
If you have any questions or concerns about our returns and exchanges policy, please do not hesitate to contact our customer service team at Hello@WildBillsSoda.com.